Finances can be a subject that medical practices avoid discussing. At Carencia, our financial transparency is a point of pride. We know that the intersection of financial realties and empathy is complicated, logistically and emotionally, so we’ve chosen to address this dilemma directly.
As our financial agreement states, we will charge the card we have on file to take care of your balance with us, including late cancel and missed appointment fees. We understand that late cancels and missed appointments can occur for many reasons, but the way in which they impact us goes beyond economics. It also means we’ve missed an opportunity to assist another patient during that same time. It’s our sincere hope that you understand our perspective.
If you do not see a charge on your card for a missed appointment or late cancelation, please expect a request for payment at your next visit.